Support
Reporting bugs or issues
To report any bugs or issues, please send a complete issue report including the following:
- a description of the issue and expected results
- the configuration you are using for webrtc, bintu.live and h5live
- potential stream IDs which show the issue
- how to replicate the issue
Log information
browser console log
Press Ctrl+Shift+J or F12 (Windows / Linux) or Cmd+Opt+J (Mac)
copy/paste the result of the console
use debug-log information
Enhanced logging can be enabled by adding &debug=3 to the web page URL
Chrome webrtc-internals
Open a separate browser tab and open the URL chrome://webrtc-internals click dump and download the data and send to us.
Remote Support
- any potential issues might be best resolved based on a remote support session, dependent on your support level.
Please contact us to arrange an online meeting.